Cisco SocialMiner v.9.0 - Media Only - Internet Utility - Retail - PC

(CCEH-SMMEDIA90-K9=) Cisco  SocialMiner v.9.0 - Media Only - Internet Utility - Retail - PC
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All orders are self-checkout. Phone orders are not accepted. All prices are firm and non-negotiable. We accept Visa/Mastercard only. All orders M-F before 3pm EST usually ship same day once final credit card authorization is completed. Our 7 warehouses ship via UPS/Purolator only. No pick-ups. Order inquiries can be made by calling 1-800-556-1971.

Ships from our international warehouse. Please allow 3-5 weeks for delivery.

[stockOrdered] on order with eta [stockETA]

Part #: CCEH-SMMEDIA90-K9=

Price: $83.99

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I got exactly what I ordered at a great price and speedy delivery. I really appreciate all the follow-up emails regarding the status of my order. I will definitely order from you guys again.

Cisco SocialMiner™ is a social media customer care solution that enables your company to proactively respond to customers and prospects communicating through public social media networks such as Twitter and Facebook or other public forum or blogging sites. By providing social media monitoring, queuing, and workflow to organize customer posts on social media networks and deliver them to your customer care team, your company can respond to customers in real time through the same social network they are using to communicate.

This innovative customer service capability is enabled by Cisco SocialMiner, which searches multiple social networks to capture public customer postings and then organizes, filters, and prioritizes these postings and presents them to your customer care team for response. Your customer service representatives can respond to a customer service problem or reach out to new customers looking for information about your products or services.

General Information
Manufacturer:Cisco Systems, Inc
Manufacturer Part Number:CCEH-SMMEDIA90-K9=
Manufacturer Website Address:http://www.cisco.com
Brand Name:Cisco
Product Name:SocialMiner v.9.0
Package Type:Retail
Product Type:Software
Product Information
Software Main Type:Productivity Application
Software Sub Type:Internet Utility
Software Name:SocialMiner v.9.0
  • Social media feeds
  • Filters
  • Campaign management
  • Search
  • Routing and queuing social contacts
  • Tagging
  • Saving drafts for review
  • Social media customer care metrics
  • Reporting for social contacts
  • OpenSocial-compliant gadgets and representational state transfer (REST) APIs
  • Optional integration with full suite of Cisco Collaboration tools
  • Operating Environment:
    • Any server platform
  • Architecture:
    • Scalability
  • Management:
    • Cisco Unified Real-Time Monitoring Tool (RTMT)
    • Simple Network Management Protocol (SNMP)
  • Reporting:
    • Cisco Unified Intelligence Center
Platform Supported:PC
License Information
License Type:Media Only

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