I ordered three colour cartridges for my laser printer on a long weekend and then thought I had ordered one item wrong; so I sent a follow-up email and requested a change order and gave a different item number. On the next business day I got a very pleasant email back asking me if I was sure I wanted the new item number because it meant I would get two cartridges of the same colour. I was really impressed with the attention to detail of the person handling my order! She was very pleasant throughout the email exchange of sorting out what I needed and correcting the billing. I had chosen PC-Canada based on cost of the product and shipping price as I had never purchased from them before, but based on the service I received, I will definitely be returning. The service was spectacular compared to service I have received when I have ordered the same products elsewhere. Shipping speed was fast also also which I really appreciated. But most remarkably, they really pay attention to their customers' needs!!! Thanks PC-Canada!