It's nice to finally have an alternative to CC, I've had two orders with PC-Canada thus far and they've both been handled great. Customer service has been beyond excellent, with prompt and courteous replies to both phone and email. They were even able to custom order some hard to find parts for me that were unavailable at my usual sources. Shipping has been quick, even when ordering back-ordered products. If their prices continue to remain this competitive, I can't see myself using the competitors that I've been stuck with for so long.
Change your perspective on value-added support services
When your unified communications environment is growing in size, span and complexity, it becomes more difficult to manage your videoconferencing investments effectively, to leverage the latest features as they become available and to ensure the best possible user experience.
But those initiatives are still imperative to the success of your video collaboration solutions.
For large or growing organizations, Polycom Advantage Service is the first step to solving those challenges. Advantage Service provides a self-service approach to increasing end user adoption of your video investment, valuable and actionable information on the status and utilization of your collaboration solution, and faster time to problem resolution.
|Manufacturer Part Number:||4877-33003-590|
|Manufacturer Website Address:||http://www.polycom.com|
|Service Main Type:||Technical|
|Service Sub Type:||Electronic|
|Provided Support:||Software Update, Software Upgrade, Phone Support, Online Support Tools Access, Escalation Support|
|Service Duration:||1 Year|
|Product Supported:||Polycom VCM SmartStart Virtual Edition:|