Improve system availability with continual software enhancements and outstanding responsiveness
Polycom Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.
Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.
With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install.
|Manufacturer Part Number:||4870-80100-102|
|Manufacturer Website Address:||http://www.polycom.com|
|Service Name:||Premier Support - Extended Service|
|Service Main Type:||Maintenance|
|Service Sub Type:||Physical, Electronic|
|Service Characteristic:||Parts & Labor|
|Provided Support:||New Releases Update, Phone Support, Parts Replacement, Web Knowledge Base Access, Repair, Software Upgrade, Online Support Tools Access|
|Service Response Time:||(Next Business Day)|
|Service Duration:||1 Year|
|Product Supported:||Polycom VSS 100 1yr PB, available only at time of product purchase|