Ordering was simple, shipping was fast; they had notified me right away that I had accidentally keyed in a wrong credit card number. Once I had given them the correct number, my order was processed right away. Will order again from this company.
If you already offer a range of end-user support plans, but want Polycom to provide the back-end support, this is the plan for you. You continue to handle end-user inquiries and dispatch your own service engineers to the customer site when required, while Polycom provides solutions for parts replacement, inventory management, software support, level two technical support and escalations.
|Manufacturer Part Number:||4870-73301-442|
|Manufacturer Website Address:||http://www.polycom.com|
|Service Name:||Partner Premier|
|Service Main Type:||Exchange|
|Service Sub Type:||Electronic, Physical|
|Service Description:||8x5 Same Business Day|
|Provided Support:||Software Update, Parts Replacement, Escalation Support, Phone Support, Software Upgrade, Online Support Tools Access, Web Knowledge Base Access|
|Service Response Time:||Same Business Day - Parts Replacement|
|Service Duration:||1 Year|
|Product Supported:||Polycom RealPresence Web Suite Pro - Base Software License|