I am an IT professional for 26 years now. I have used this site for a number of years to purchase various equipment for my clients. I find their website to be very easy to navigate and I love the "in stock" view that shows how many units are available. They have very competitive pricing and ship extremely fast.
If you already offer a range of end-user support plans, but want Polycom to provide the back-end support, this is the plan for you. You continue to handle end-user inquiries and dispatch your own service engineers to the customer site when required, while Polycom provides solutions for parts replacement, inventory management, software support, level two technical support and escalations.
|Manufacturer Part Number:||4870-73300-445|
|Manufacturer Website Address:||http://www.polycom.com|
|Service Name:||Partner Premier|
|Service Main Type:||Exchange|
|Service Sub Type:||Electronic, Physical|
|Service Description:||8x5 Same Business Day|
|Provided Support:||Software Update, Parts Replacement, Escalation Support, Phone Support, Software Upgrade, Online Support Tools Access, Web Knowledge Base Access, New Releases Update|
|Service Response Time:||(Same Business Day) - Parts Replacement|
|Service Duration:||3 Year|
|Product Supported:||Software Title: Polycom RealPresence Web Suite |