Improve system availability with continual software enhancements and outstanding responsiveness
Polycom Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.
Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.
With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install.
|Manufacturer Part Number:||4870-69747-114|
|Manufacturer Website Address:||http://www.polycom.com|
|Service Name:||Premier Support|
|Service Main Type:||Exchange|
|Service Sub Type:||Electronic, Physical|
|Provided Support:||Parts Replacement, Phone Support, Diagnosis, Online Support Tools Access, Software Update, Software Upgrade|
|Service Response Time:||Business Hour - Telephone Support, Next Business Day - Replacement part|
|Service Duration:||1 Year|
|Product Supported:||Polycom EagleEye Producer for EagleEye IV or EagleEye III camera|