I ordered three colour cartridges for my laser printer on a long weekend and then thought I had ordered one item wrong; so I sent a follow-up email and requested a change order and gave a different item number. On the next business day I got a very pleasant email back asking me if I was sure I wanted the new item number because it meant I would get two cartridges of the same colour. I was really impressed with the attention to detail of the person handling my order! She was very pleasant throughout the email exchange of sorting out what I needed and correcting the billing. I had chosen PC-Canada based on cost of the product and shipping price as I had never purchased from them before, but based on the service I received, I will definitely be returning. The service was spectacular compared to service I have received when I have ordered the same products elsewhere. Shipping speed was fast also also which I really appreciated. But most remarkably, they really pay attention to their customers' needs!!! Thanks PC-Canada!
Polycom® Global Services wants to help you select the best support option for your needs. We understand your decision will be based on many factors unique to your business environment, which is why our service options are designed to provide the right level of assistance and technical expertise, when and where you need it.
|Manufacturer Part Number:||4870-68170-112|
|Manufacturer Website Address:||http://www.polycom.com|
|Service Main Type:||Exchange|
|Service Sub Type:||Electronic and Physical|
|Provided Support:||Parts Replacement, Phone Support, Web Knowledge Base Access, Software Update, Software Upgrade|
|Service Duration:||1 Year|
|Product Supported:||Polycom RealPresence EDU Cart 500 Includes: Group 500-720p codec, rmt, MicArray, EE IV-12x camera, no display|