Improve system availability with continual software enhancements and outstanding responsiveness
Polycom Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.
Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.
With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install.
|Manufacturer Part Number:||4870-51062-306|
|Manufacturer Website Address:||http://www.polycom.com|
|Service Main Type:||Exchange|
|Service Sub Type:||Electronic and Physical|
|Service Description:||8x5 Business Hour|
|Provided Support:||Parts Replacement, Phone Support, Online Support Tools Access, Software Update, Software Upgrade, Escalation Support|
|Service Response Time:||Same Business Day - Parts Replacement|
|Service Location:||Service Depot|
|Service Duration:||3 Year|
|Product Supported:||Polycom 230-22285-XXX|