I placed my first order on Friday, I didn't expect it for 4-5 days, but apparently I just received it first thing Monday morning.
Amazing super fast service. Stress free service, no hassle at all.
Improve system availability with continual software enhancements and outstanding responsiveness
Polycom Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.
Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.
With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install.
|Manufacturer Part Number:||4870-48350-160|
|Manufacturer Website Address:||http://www.polycom.com|
|Service Main Type:||Exchange|
|Service Sub Type:||Electronic and Physical|
|Service Description:||8x5 Business Hour|
|Provided Support:||Parts Replacement, Phone Support, Online Support Tools Access, Software Update, Software Upgrade, Escalation Support|
|Service Response Time:||Next Business Day - Parts Replacement|
|Service Duration:||1 Year|
|Product Supported:||Polycom VVX 311 6-line Desktop Phone Gigabit Ethernet with HD Voice|