Improve system availability with continual software enhancements and outstanding responsiveness
Polycom Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.
Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.
With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install.
|Manufacturer Part Number:||4870-19063-314|
|Manufacturer Website Address:||http://www.polycom.com|
|Service Name:||Premier Support - Extended Service|
|Service Main Type:||Maintenance|
|Service Sub Type:||Physical, Electronic|
|Service Characteristic:||Parts & Labor|
|Service Description:||8x5 Business Hour|
|Provided Support:||New Releases Update, Phone Support, Parts Replacement, Inspection, Web Knowledge Base Access, Repair, Software Upgrade|
|Service Response Time:||Next Business Day - Advance Parts Replacement|
|Service Duration:||3 Year|
|Product Supported:||Polycom RealPresence EDU Cart 500 2nd display|