This was my first experience with PC Canada, and I'm really impressed by the quality of their service. They called me to confirm my order and it took less than 48 hours to receive it. The price for my item was to lowest i've found on many similar websites.
If you already offer a range of end-user support plans, but want Polycom to provide the back-end support, this is the plan for you. You continue to handle end-user inquiries and dispatch your own service engineers to the customer site when required, while Polycom provides solutions for parts replacement, inventory management, software support, level two technical support and escalations.
|Manufacturer Part Number:||4870-19063-160|
|Manufacturer Website Address:||http://www.polycom.com|
|Service Name:||Partner Premier|
|Service Main Type:||Exchange|
|Service Sub Type:||Electronic, Physical|
|Service Description:||24x7 Same Business Day|
|Provided Support:||Software Update, Parts Replacement, Escalation Support, Phone Support, Software Upgrade, Online Support Tools Access, Knowledge Base Access|
|Service Response Time:||Same Business Day - Parts Replacement|
|Service Duration:||1 Year|
|Product Supported:||Polycom RealPresence EDU Cart 500|