Improve system availability with continual software enhancements and outstanding responsiveness
Polycom Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.
Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.
With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install.
|Manufacturer Part Number:||4870-19063-112|
|Manufacturer Website Address:||http://www.polycom.com|
|Service Name:||Premier Support|
|Service Main Type:||Maintenance|
|Service Sub Type:||Electronic, Physical|
|Service Description:||24x7 Next Business Day|
|Provided Support:||Replacement, Software Maintenance, Software Upgrade, Parts Replacement, Phone Support, Diagnosis, Software Update, Online Support Tools Access, Knowledge Base Access|
|Service Response Time:||(Next Business Day) - Parts replacement|
|Service Duration:||1 Year|
|Product Supported:||Polycom RealPresence EDU Cart 500 2nd display. Includes 1-55" display, EDU Cart with 4-way power strip.|